Corrections, listing claims and GDPR rights

In short: if you spot something wrong in a guide, or later in a business listing, you can ask us to correct or remove it. If your personal data appears on the site, you also have the right to access, rectify, erase or object to its use (GDPR, Articles 15–21). There’s no form yet: email the address on the legal notice. For listing corrections our target is 72 hours; for GDPR requests, the law allows up to a month.

Flagging an error in a guide or listing

Every guide and service hub on CercaClaro carries a publication date and a last-reviewed date. Even so, we get things wrong sometimes, or a fact goes stale: a reference price, a procedure that changed, the name of a public office.

If you spot an error, email us with:

• The exact URL of the page.
• What’s wrong and, if you know it, what the correct information is.
• A source, if you have one — a link to the BOE (Spain’s official gazette), a town hall’s website, a professional college — it helps us verify it faster.

We don’t have an in-page corrections form yet. In the meantime, write to the contact address shown on the legal notice page. We review each report by hand, because it follows the same rule as the rest of our methodology: we never knowingly leave an unverified fact standing, so we’d rather correct or pull something than keep it in doubt.

If you run a business: claiming, correcting or removing your listing

Madrid is the first city where we’re bringing in verified business listings; the rest of Spain will follow area by area. While your business doesn’t yet have its own listing, this same policy already covers any mention of you that appears in a guide.

Once your listing is live, you can write to us to:

• Claim it, if the business is yours and you want to take over managing its details.
• Correct it, if something — opening hours, service area, languages, contact details — is wrong.
• Have it removed, if you’d rather your business didn’t appear in the directory.

As with any correction, email the address on the legal notice page with the business name and the listing’s URL. Before we apply a change that affects how other users see you, we’ll ask for some reasonable proof that you represent the business — an email from the company’s own domain, for instance.

Your rights if your personal data appears on the site

If you’re a natural person — a sole trader (autónomo), say, or named as a company’s contact — and your personal data (name, phone number, photo) appears on a page, GDPR gives you, among others, these rights:

• Access (Article 15 GDPR): find out what data of yours we hold and why.
• Rectification (Article 16 GDPR): correct data that’s inaccurate or incomplete.
• Erasure (Article 17 GDPR): ask us to delete your data once there’s no legitimate reason left to keep it.
• Objection (Article 21 GDPR): object to our processing your data on grounds relating to your particular situation.

You can also ask for restriction of processing (Article 18 GDPR) while a complaint is being resolved. These are rights of the individual, not the business: if your business trades as a company and what you want changed is purely commercial information — opening hours, a shop address — we’ll treat it as an ordinary listing correction rather than a GDPR request. You’re welcome to raise both at once.

To exercise any of these rights, email the address on the legal notice page, saying which right you’re exercising and giving us enough to reasonably identify you.

Response times

For listing corrections or removals, our target is to respond within 72 hours of receiving your message. That’s a service commitment, not a legal deadline, and it can run longer in complex cases.

For GDPR rights requests (access, rectification, erasure, objection, restriction), Spanish and EU law gives us up to one month from receiving the request, extendable by a further two months for complex or high-volume cases. If we need that extra time, we’ll tell you within the first month and explain why.

What we log

We keep a record of every correction report and rights request: what was asked, when, through which channel, and what we decided. It’s the same trail we apply to any published fact — every field on a listing carries its source, the date it was checked and the method used, as set out in our methodology and verification process. If we correct or remove something, that record is kept too.

How a correction shows up

When we fix a fact, we update the “Updated” date shown on the page itself — and in its structured data. We don’t republish the page as if it were new, and we don’t change its original publication date: only the last-reviewed date moves, so you can see when it was last checked.

If you disagree with our answer

If you think we’ve handled a GDPR rights request badly, you can lodge a complaint with the Agencia Española de Protección de Datos (AEPD) — Spain’s data protection authority. For a content correction that isn’t a GDPR request — a disagreement over a listing detail, say — write to us again explaining why you think our correction is wrong; someone else on the team will take a fresh look.

Related pages

This page is part of the site’s trust section, alongside our methodology, verification process, review policy, how we label sponsored content, our editorial policy and the site’s accessibility statement. For legal and data matters, see the legal notice, privacy policy and cookie policy; for where our images come from, see credits. You can keep browsing from guides, services or search.